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Returns & Exchanges

We hope you love your purchase as much as we do, but if you don't we will happily accept a return!

All returns must be unworn, with original tags and packaging. Items returned with scuffs, stains, pet hair or odor are subject to a $10 restocking fee to cover our cleaning costs. We reserve the right to refuse returns that don't meet this criteria.

All returns must be postmarked within 7 days of receipt and shipped Priority with tracking information to: Olive, 1200 E. 11th Street, #104, Austin, TX 78702. Returns received after this period will be eligible for store credit only and may be subject to new reduced prices or restocking fees. Notify us of your return ahead of time via email to expedite your credit/refund process.

Sale items can be returned for store credit only. Vintage, jewelry, accessories, intimates, bags, smoking accessories and apothecary items are final sale. Sale items purchased with a promotional code are final sale.

If all return criteria are met, refunds will be issued in the original form of payment less shipping costs.

Promo Code Sales

All promo code flash sales are eligible in store & online. Use code specified code at checkout. Sale items purchased with additional discount (i.e. promo codes) are final sale. Not valid on previous purchases. Can not be combined with other offers.

Shipping & Handling

All orders are sent USPS First Class / Priority with tracking for a flat rate of:

US: $5 most items, $15 for shoes & heavy items
Europe & Canada: $15 most items, $30 for shoes & heavy items
Rest of world: $25 most items, $40 for shoes & heavy items

All purchases ship within 1 - 2 business days (please note, we cannot ship on Sunday). Need your order sooner? No problem. Drop us a line - we can expedite any order for a small fee.

Once items leave the store we are not responsible for damages or losses. 

Want to pick up your order in person? Awesome! Just use code "AUSTEX" for free in store pick up.

Please note: all Texas purchases will incur an 8.25% sales tax fee.

Size & Fit

We carry both vintage and new items so, of course, our sizes will vary. Each item is measured flat so please double measurements for a round measurement. (For example a 15" waist is a 30" round waist.)

I don't see my size! Don't fret, shoot us an email! Often we are able to restock items in your preferred size.

Privacy Policy

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